A legal disclaimer

 

At Oceanic Persp8ctives, we pride ourselves on producing high-quality photographic prints and products. Each order is custom-printed and made to order through our print-on-demand partner, Gelato.

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1. Change of Mind

 

Because our products are custom-made for each order, we do not offer refunds or exchanges for change of mind, incorrect choice, or change in personal circumstances.

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2. Australian Consumer Law

 

Your rights under the Australian Consumer Law (ACL) remain in place. You are entitled to a refund or replacement if the product you receive:

• Is faulty or damaged upon arrival.

• Does not match the description provided on our website.

• Has a manufacturing defect.

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3. Damaged or Defective Items

 

If your order arrives damaged, misprinted, or defective, please contact us within 7 days of receiving your item. To process your claim, please provide:

• Your order number.

• A clear description of the issue.

• Photos of the product and packaging showing the defect/damage.

Once your claim is reviewed and approved, we will arrange for a replacement or refund at no extra cost to you.

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4. Order Issues

 

Please double-check your shipping address and order details before checkout. We are not responsible for orders that cannot be delivered due to incorrect information provided by the customer.

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5. How to Request a Refund or Replacement

 

Contact us at:
Email: oceanicperspectives@gmail.com
We aim to respond to all refund and replacement enquiries within 5 business days.

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6. Exceptions

 

Refunds will not be provided if the product has been:

• Damaged due to misuse, neglect, or improper care.

• Altered or modified after delivery.